Shipping & Returns

At Duckies Pool Supply, we are committed to providing fast, reliable shipping and simple returns for all pool and spa products. We operate a local retail store in Myrtle Beach, South Carolina and ship pool and spa supplies nationwide within the United States.

If you have questions about your order, contact our team at support@duckiespoolsupply.com or call (843) 236-0177.

🚚 Shipping Policy

Order Processing

• Orders are processed within 1–2 business days.
• Orders placed after 2:00 PM EST are processed the next business day.
• Some products may require 5–7 business days lead time if not currently in stock.
• Customers will be notified of any unexpected delays.

Shipping Locations

Duckies Pool Supply currently ships orders within the United States only.

Shipping Rates

• Orders under $50 — $9.95 flat rate shipping.
• Orders $50–$98.99 — $6.95 flat rate shipping.
• Orders $99+ — Free shipping (continental United States only).
• Oversized or heavy items may require additional shipping charges.
• Pool equipment, pumps, heaters, and bulk chemicals may require freight delivery.
• Express shipping options are available at checkout when applicable.

Delivery Times

Most orders ship via UPS, USPS, or FedEx and typically arrive within 3–7 business days, depending on destination and product availability.

Local In-Store Pickup

Free local pickup is available at our retail location:

Duckies Pool Supply
2523 Forestbrook Rd Unit I
Myrtle Beach, SC 29588

• Customers receive notification when orders are ready for pickup.
• Please bring valid identification when picking up your order.

Damaged, Lost, or Missing Shipments

Please inspect your order upon delivery. Any damaged, defective, or missing items must be reported within 48 hours of delivery by contacting support@duckiespoolsupply.com. We will work quickly to resolve the issue.

🔄 Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we will work with you to resolve the issue.

Return Eligibility

• Returns are accepted within 30 days of purchase.
• Items must be unused, unopened, and in original packaging.
• Proof of purchase is required.

Non-Returnable Items

• Electronic equipment (automation systems, motors, controllers).
• Pool chemicals once opened (due to safety regulations).
• Used or installed equipment.
• Clearance or final sale items.
• Special order or custom items.

How to Start a Return

1. Contact support@duckiespoolsupply.com or call (843) 236-0177.
2. Provide your order number and reason for return.
3. We will issue return authorization and instructions.
4. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Returns are processed through our Myrtle Beach, South Carolina retail location.

Refund Processing

Refunds are processed within 3–5 business days after inspection and issued to the original payment method.

🛠 Warranty & Service Support

As an authorized dealer, Duckies Pool Supply assists customers with manufacturer warranty support and service guidance for eligible products. Warranty coverage and terms vary by manufacturer.

Please contact us for assistance with warranty claims, repair services, or product support.

💬 Need Help?

Duckies Pool Supply
2523 Forestbrook Rd Unit I
Myrtle Beach, SC 29588

Email: support@duckiespoolsupply.com
Phone: (843) 236-0177