Return Policy

Effective Date: February 27, 2026

At Duckies Pool Supply, we stand behind the products we sell. Our goal is to provide a fair, transparent, and hassle-free return process while ensuring product safety and quality.

30-Day Return Window

Most new, unused items may be returned within 30 days of delivery for a refund or exchange.

To qualify for a return, items must be:

• Unused and in original condition
• In original packaging with all components and manuals
• Not installed, damaged, or altered
• Returned with proof of purchase (order number or receipt)

Non-Returnable Items

For safety and manufacturer compliance, the following items cannot be returned once opened or used:

• Pool chemicals, chlorine, shock, and liquid treatments
• Opened filters, cartridges, or filter media
• Electrical components once installed
• Installed equipment or parts
• Special-order or custom-order items
• Clearance or final-sale items

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery.

We will assist with:

• Replacement
• Repair
• Warranty service
• Refund if applicable

Photos may be required for verification.

Return Shipping

If the return is due to our error or a defective product:
Duckies Pool Supply will cover return shipping.

If the return is due to customer preference or ordering error:

• Customer is responsible for return shipping
• Original shipping charges are non-refundable

Refund Processing

• Refunds are issued to the original payment method
• Please allow 3–7 business days after inspection
• Bank processing times may vary

Manufacturer Warranty

Many products include manufacturer warranties. Duckies Pool Supply will assist with warranty claims, troubleshooting, and repair coordination when applicable.

In-Store Returns

Items purchased in our retail store may be returned within 30 days with receipt, subject to the same conditions.

Start a Return

Contact us before returning any item:

Duckies Pool Supply
2523 Forestbrook Rd
Myrtle Beach, SC 29579
United States

Phone: (843) 236-0177
Email: support@duckiespoolsupply.com
Website: www.duckiespoolsupply.com

Policy Enforcement

Duckies Pool Supply reserves the right to refuse returns that do not meet the conditions of this policy.