Duckies Enhanced Warranty Program
Duckies Enhanced Warranty Program
Why Buy From Duckies?
Duckies Enhanced Warranty vs Manufacturer Warranty
Whatβs Covered
Shipping & Packaging Requirements
Warranty Limitations
Models Eligible for Enhanced Warranty
Need Help? Weβve Got You Covered
Duckies Enhanced Warranty Program
Fast repairs. Lifetime labor. Real support β only at Duckies Pool Supply.
Why Buy From Duckies?
When you purchase a qualifying Dolphin cleaner from Duckies Pool Supply, you get more than a manufacturer warranty β you get local support, faster repairs, and less hassle. Unlike big-box or online-only sellers, we service what we sell.
Duckies Enhanced Warranty vs Manufacturer Warranty
| Feature | Duckies Enhanced Warranty | Manufacturer Warranty |
|---|---|---|
| Repair Location | β In-house at Duckies | β Manufacturer only |
| Repair Speed | β Days (typical) | β 2β4+ weeks |
| Shipping Coverage | β Up to 3 round trips | β Not included |
| Labor Coverage | β Lifetime (original owner) | β Limited term |
| Parts Availability | β Stocked locally | β Often backordered |
| Support | β Direct to Duckies | β Call center |
| Warranty Handling | β We handle everything | β Customer handles claim |
Whatβs Covered
- In-house repairs by trained technicians
- Three (3) round-trip repair shipments included
- Lifetime labor coverage for the original owner
- Local parts inventory for quicker repairs (when available)
- Direct phone & email support (no call centers)
Shipping & Packaging Requirements
- Prepaid shipping labels provided (when applicable)
- Labels are issued for a box size of 20β x 20β x 24β
- Customer is responsible for proper packaging and drop-off at the carrier
- After the third repair shipment, customer is responsible for shipping costs only
Damage resulting from improper packaging is not covered under warranty. Shipments sent in oversized or inadequately packed boxes may result in additional charges or denial of coverage.
For best results, we strongly recommend using the original packaging or a properly sized replacement box to prevent damage during transit.
Warranty Limitations
Coverage may be denied if manufacturer care guidelines are not followed, including (but not limited to):
- Leaving the cleaner in the pool continuously
- Chlorine exceeding manufacturer limits (over 4 PPM)
- Misuse, neglect, or improper storage
- Damage caused by improper packaging or shipping
- Chemical or environmental damage
Models Eligible for Enhanced Warranty
S200 β’ S300 β’ S400 β’S2000 β’ S3000
T15 β’ T25 β’ T35 β’ T45 β’T2000 β’ T3000
Active 20 β’ Active 30 β’ Active 60
Active 2000 β’ Active 3000
M400 β’ M550 β’ M600
E20 β’ E50 β’ E55 β’ E70
Liberty 200 β’ Liberty 300 β’ Liberty 600
Eon 100 β’ Eon 120
Need Help? Weβve Got You Covered.
Phone: 843-236-0177
Email: support@duckiespoolsupply.com
Hours:
MonβFri: 9:00 AM β 5:00 PM EST
Saturday: 9:00 AM β 4:00 PM EST
Sunday: Closed
Buy With Confidence
When you buy from Duckies, youβre not just purchasing a cleaner β youβre getting real support, faster repairs, and long-term protection.
Β
π Drop Off or Ship Your Cleaner
Duckies Pool Supply β Certified Maytronics Repair Center
In-Store Drop Off:
2523 Forestbrook Rd
Myrtle Beach, SC 29579
MonβFri: 9am β 6pm
Sat: 9am β 4pm
Sun: Closed
Duckiespoolsupply@gmail.com
β Include your name and serial number in the email
β Include your repair request details
β Attach photos or video of the issue