Shipping policy

Shipping Policy

Duckies Pool Supply is committed to fast, reliable shipping from our Myrtle Beach, South Carolina location. We carefully pack and ship every order to ensure safe and timely delivery.

Shipping Rates

We offer simple, affordable flat-rate shipping:

  • FREE Shipping on orders $199 and over (continental U.S. only)

Shipping rates are automatically calculated at checkout.

Note: Oversized, freight, or unusually heavy items may require additional shipping charges.

Order Processing Time

  • Orders typically ship within 2 business days
  • Orders placed after business hours ship the next business day
  • Orders are not shipped on Sundays or major holidays

You will receive tracking information once your order ships.

Delivery Time Estimates

Typical delivery times after shipment:

  • East Coast: 1–3 business days
  • Central U.S.: 2–4 business days
  • West Coast: 3–5 business days

Actual delivery times may vary based on carrier and location.

Shipping Carriers

We ship using trusted carriers including:

  • UPS
  • USPS
  • FedEx

The carrier is selected based on speed, reliability, and package size.

Oversized and Freight Shipments

Some large items such as pumps, heaters, and bulky equipment may:

  • Require freight shipping
  • Have longer handling times
  • Require additional shipping charges

If additional shipping charges apply, we will contact you before processing the order.

Local Pickup

Free local pickup is available at our retail store:

Duckies Pool Supply
2523 Forestbrook Rd
Myrtle Beach, SC 29579

You will receive notification when your order is ready for pickup.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.

Duckies Pool Supply is not responsible for delays or losses caused by incorrect addresses provided by the customer.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or damaged in transit:

  • Contact us within 7 days of delivery
  • We will assist in filing a carrier claim
  • Resolution may include replacement or refund depending on carrier determination

Shipping Coverage Area

We currently ship within the United States.

For shipping inquiries outside the continental U.S., please contact us before ordering.

Contact Us

If you have any shipping questions, contact us:

Duckies Pool Supply
Phone: (843) 236-0177
Email: support@duckiespoolsupply.com
Website: www.duckiespoolsupply.com