Shipping, Returns & Warranty Policy

Effective Date: February 27, 2026

This page provides complete information about shipping, returns, and warranty policies for Duckies Pool Supply. We are committed to transparent, fair, and honest business practices.

Duckies Pool Supply
2523 Forestbrook Rd
Myrtle Beach, SC 29579
United States
Phone: (843) 236-0177
Email: support@duckiespoolsupply.com

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Shipping Policy

Shipping Rates

• $6.95 flat-rate shipping on most orders under $50
• $9.95 flat-rate shipping on most orders between $50 and $98.99
• Free shipping on orders $99 and over (continental United States only)

Oversized or heavy items may require additional shipping charges. If additional charges apply, customers will be contacted before shipment.

Processing Time

• Orders typically ship within 1–2 business days
• Orders ship Monday through Friday, excluding holidays
• Tracking information is provided once shipped

Delivery Time

Estimated delivery times:

• East Coast: 1–3 business days
• Central U.S.: 2–4 business days
• West Coast: 3–5 business days

Delivery times are estimates and not guaranteed.

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Return Policy

30-Day Return Window

Most new, unused items may be returned within 30 days of delivery.

Items must be:

• Unused and in original condition
• In original packaging
• Returned with proof of purchase

Non-Returnable Items

• Pool chemicals
• Installed equipment or parts
• Opened filters or electrical components
• Special-order items
• Clearance or final-sale items

Return Shipping Responsibility

• Defective or incorrect items: Duckies Pool Supply covers return shipping
• Customer preference returns: Customer pays return shipping

Refund Processing

Refunds are issued to the original payment method within 3–7 business days after inspection.

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Warranty Policy

Many products sold by Duckies Pool Supply include manufacturer warranties.

Duckies Pool Supply is an authorized dealer for select manufacturers, including Maytronics Dolphin robotic pool cleaners.

Warranty coverage varies by manufacturer and product.

Duckies Pool Supply will assist customers with:

• Warranty claims
• Troubleshooting
• Repair coordination
• Warranty replacements when approved

Warranty decisions are subject to manufacturer approval.

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Order Accuracy and Customer Responsibility

Customers are responsible for providing accurate shipping and contact information.

Duckies Pool Supply is not responsible for delays caused by incorrect address information.

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Business Information

Duckies Pool Supply operates as a retail and online pool supply store located in Myrtle Beach, South Carolina.

Customers may contact us using the information listed above for support, returns, or warranty assistance.

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Contact Information

Duckies Pool Supply
2523 Forestbrook Rd
Myrtle Beach, SC 29579
Phone: (843) 236-0177
Email: support@duckiespoolsupply.com